Shipping Policy

At 𝑝𝑙𝑚𝑘𝑛ℎ™, we want every order to arrive safely and with clear expectations. This policy outlines how orders are prepared, shipped, tracked, and handled if delivery issues occur.

How We Fulfill Orders

To offer a wider selection of bedding, linens, furnishings, and home essentials, some products may be dispatched directly from our approved production partners or international fulfillment facilities.

This fulfillment model helps us:

• Provide a broader range of thoughtfully selected home products

• Avoid unnecessary retail and storage costs

• Maintain accessible pricing

• Reduce excess inventory and product waste

• Deliver items directly from the most suitable fulfillment location

As products may be shipped from different facilities, separate items from the same order may occasionally arrive in different packages.

1. Order Preparation

Orders are normally prepared within 2–4 business days after payment has been successfully confirmed.

During holidays, promotional events, or other periods of unusually high demand, preparation may take up to 5 business days.

Business days do not include Saturdays, Sundays, or public holidays.

Before an order is dispatched, it may go through payment verification, product inspection, packaging, and shipping-label preparation.

2. Shipping Charges

A flat shipping charge of $5.99 applies to each order, regardless of the delivery destination or the number of products purchased.

Any additional import-related charges that may apply to international deliveries are not included in this shipping fee.

3. Expected Transit Times

Estimated delivery periods begin after the order has been processed and handed over to the shipping carrier.

These timeframes are estimates rather than guaranteed arrival dates.

Delivery may occasionally take longer because of customs inspections, carrier delays, weather conditions, local holidays, address problems, transportation disruptions, or other circumstances outside our direct control.

4. Shipment Confirmation and Tracking

After your package has been dispatched, a shipping confirmation email will be sent to the email address entered during checkout.

This email will normally include a tracking number or tracking link when tracking is available.

Please allow 1–3 business days for the carrier’s system to begin displaying movement after the shipping label has been created.

A tracking page that temporarily shows no updates does not necessarily mean that the package has stopped moving. Scanning frequency may vary between carriers and delivery regions.

5. International Duties and Import Charges

International shipments may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

These charges are determined by local authorities and must be paid by the recipient when required.

𝑝𝑙𝑚𝑘𝑛ℎ™ does not control these charges and cannot predict the exact amount before delivery.

Customers are responsible for confirming the import requirements that apply in their country. Customs processing may also cause delays beyond the original delivery estimate.

6. Address Changes and Order Cancellations

We begin preparing orders soon after they are submitted.

Requests to correct a delivery address or cancel an order must be emailed to service@udgfeh.asia within 12 hours of purchase.

Please include your order number and the corrected information in your message.

Although we will make a reasonable effort to accommodate timely requests, changes cannot be guaranteed once an order has entered fulfillment or has been transferred to a carrier.

Customers are responsible for reviewing their name, street address, apartment or unit number, city, state, postal code, and contact information before completing checkout.

7. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incomplete or incorrect address, additional delivery or reshipping charges may apply.

We are not responsible for packages delivered to an address entered incorrectly during checkout.

When a shipment is returned to us or to one of our fulfillment partners, we will review the available options and contact the customer when possible.

8. Damaged Deliveries

Please inspect your order shortly after it arrives.

When an item is damaged during transportation, contact us within 72 hours of delivery at service@udgfeh.asia.

Your message should include:

• Your order number

• Clear photographs of the damaged item

• Photographs of the shipping package

• A brief explanation of the damage

After reviewing the information, we may provide a replacement or another appropriate resolution. Approved replacements for transit damage will be sent without an additional product charge.

9. Packages Confirmed Lost in Transit

When a carrier officially confirms that a shipment has been lost during transportation, please contact our customer care team.

Once the carrier status and delivery information have been verified, we may arrange a replacement at no additional charge.

Packages marked as delivered are not automatically considered lost. In these situations, customers should first check with household members, neighbors, building staff, local delivery offices, and the shipping carrier.

10. Delayed Shipments

A package may arrive later than expected without being lost.

Before contacting us about a delayed delivery, please review the tracking information and allow additional time for carrier scans or customs processing.

When a shipment has experienced an unusually long delay, contact us with your order number so our team can review the available tracking details.

11. Split Shipments

Products may be stored at different fulfillment locations. As a result, an order containing multiple items may be divided into more than one shipment.

Each package may have a separate tracking number and may arrive on a different date. You will not be charged an additional shipping fee solely because your order is divided into multiple packages.

12. Contact Information

For shipping questions, tracking assistance, damaged-item reports, or address-change requests, contact:

The Brass Bed, Fine Linens & Furnishings
3113 E 3rd Ave
Denver, CO 80206
United States

Brand: 𝑝𝑙𝑚𝑘𝑛ℎ™
Email: service@udgfeh.asia
Phone: +1 303-322-1712

When contacting us about an existing purchase, please include your order number so we can locate the relevant information more efficiently.

Thank you for shopping with 𝑝𝑙𝑚𝑘𝑛ℎ™. We appreciate your patience and trust while your order makes its way to your home.