Return and Refund Policy

At 𝑝𝑙𝑚𝑘𝑛ℎ™, we want you to feel comfortable and informed when making a purchase. This policy explains when an order may be returned, how to submit a request, and what to expect during the refund process.

1. Return Period

You may request a return within 30 calendar days of receiving your order.

A return request submitted after this period may not be approved unless the product is defective, incorrect, or covered by another applicable consumer right.

2. Return Conditions

To qualify for a standard return, the product must:

• Be unused, unworn, unwashed, and undamaged

• Remain in the condition in which it was delivered

• Include all original tags, accessories, manuals, and components

• Be placed in its original product packaging

• Include a receipt, order confirmation, or other proof of purchase

Products showing signs of use, washing, installation, modification, stains, odors, damage, or improper handling may be rejected or may qualify only for a partial refund.

3. Requesting a Return

Before sending any item back, contact our customer service team at:

service@udgfeh.asia

Please include:

• Your full name

• Your order number

• The product you wish to return

• The reason for the request

• Clear photographs when the item is damaged, defective, or incorrect

After reviewing your request, we will confirm whether the return is approved and provide the appropriate return instructions.

Do not mail a product to us before receiving written authorization. Unauthorized returns, packages sent to the wrong location, or shipments sent without the required return information may not be accepted.

4. Return Shipping

When a return is approved, we will provide the correct return destination and any applicable shipping instructions.

A prepaid return label may be provided when:

• The item arrived damaged

• The item has a confirmed manufacturing defect

• You received a product different from the one ordered

• We made an error while fulfilling the order

For returns based on personal preference, incorrect size selection, change of mind, or other reasons not caused by us, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

5. Damaged, Defective, or Incorrect Products

Please inspect your package as soon as possible after delivery.

When an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at service@udgfeh.asia.

For faster assistance, provide photographs showing:

• The full product

• The affected or damaged area

• The outer shipping package

• The shipping label

• Any incorrect item or missing component

After reviewing the evidence, we may offer a replacement, refund, store credit, replacement component, or another suitable solution.

Reports submitted long after delivery may be more difficult to verify, so we recommend contacting us within 72 hours of receiving the package.

6. Products That Cannot Be Returned

Unless required by applicable law, returns are not accepted for:

• Custom-made, monogrammed, engraved, or personalized products

• Products made or altered according to customer specifications

• Used, washed, worn, stained, damaged, or modified items

• Products returned without their original packaging or essential components

• Sealed hygiene-related goods after the protective seal has been removed

• Personal care, beauty, or sanitary products that have been opened

• Perishable items, plants, food, or flowers

• Hazardous substances, flammable liquids, compressed gases, or restricted materials

• Gift cards or other non-refundable digital-value products

• Clearance, final-sale, or non-returnable promotional items when clearly identified before purchase

Please contact us before opening or using an item when you are uncertain whether it can be returned.

7. Bedding, Linens, and Hygiene-Sensitive Items

For health and hygiene reasons, bedding, sheets, pillowcases, mattress-related products, towels, and similar textile items must remain unused, unwashed, and in their original packaging to qualify for a standard return.

Items that have been slept on, washed, stained, altered, or exposed to odors may not be accepted unless they have a verified defect.

This restriction does not reduce any rights you may have for products that arrive faulty, damaged, or materially different from their description.

8. Exchanges

We do not guarantee direct exchanges for every product or destination.

The most efficient way to obtain a different item is generally to:

1. Request a return for the original product

2. Wait for the return to be approved

3. Place a separate order for the preferred replacement

When the original item is defective or incorrect, we may arrange a replacement directly after reviewing the claim.

Replacement products remain subject to availability.

9. European Union and EEA Cancellation Rights

Customers receiving qualifying orders within the European Union or European Economic Area may have the right to cancel the purchase within 14 days of delivery, without providing a reason.

To use this right, the customer must notify us within the applicable cancellation period.

Returned products should be:

• Unused and unwashed

• In resalable condition

• Complete with original tags and accessories

• Returned in their original packaging where reasonably possible

• Accompanied by proof of purchase

The statutory right of withdrawal may not apply to customized goods, sealed hygiene-sensitive goods after opening, perishable products, or other legally excluded categories.

Nothing in this policy is intended to limit mandatory consumer rights that apply in the customer’s country.

10. Refund Review

After an authorized return is delivered, we will inspect the product and confirm whether the refund has been approved.

The inspection may consider:

• The item’s physical condition

• Whether it has been used or washed

• Whether all parts and accessories were returned

• Whether the original packaging is included

• Whether the return matches the approved request

We will notify you by email after the review is complete.

11. Refund Processing Time

Approved refunds are issued to the original payment method used for the order.

Please allow up to 10 business days after approval for us to process the refund.

Your bank, credit card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

When more than 15 business days have passed since you received refund approval, contact us at service@udgfeh.asia with your order number.

12. Partial Refunds

A partial refund may be considered when:

• The item is returned with missing packaging or accessories

• The product shows handling beyond what is reasonably necessary for inspection

• The item has minor damage caused after delivery

• The returned condition reduces the product’s resale value

• Only part of a multi-item order is returned

The amount deducted will depend on the condition of the returned item and the extent of any missing or damaged components.

13. Return Destination

Do not send returns directly to our public business address unless our customer service team specifically instructs you to do so.

Approved returns may need to be sent to a designated warehouse, fulfillment facility, supplier location, or processing center.

The correct return destination will be provided after your request is reviewed.

Packages sent to an unauthorized address may be refused, delayed, or returned to the sender.

14. Contact Information

For return requests, refund questions, damaged-product claims, or exchange assistance, contact:

The Brass Bed, Fine Linens & Furnishings
3113 E 3rd Ave
Denver, CO 80206
United States

Brand: 𝑝𝑙𝑚𝑘𝑛ℎ™
Email: service@udgfeh.asia
Phone: +1 303-322-1712

Please include your order number in all order-related messages so our team can locate your purchase and assist you more efficiently.